Accor helpdeskcontacten

If you have lost your password, you can create a new one by following these steps:

From all.accor.com website

• Go to the “Login” section
• Click on “Forgotten your password?”
• Fill in your e-mail address and then click on “Confirm”
• You will receive an automatic e-mail that allows you to create a new password

From the Accor mobile application

• Click on the “My account”
• Navigate to your profile
• Click on “Forgotten your password?”
• Fill in your e-mail address and then click on “Confirm”
• You will receive an automatic e-mail that allows you to create a new password

F

Guests requesting a refund should be aware that it may take up to 90 days from the date of cancellation for the refund to be processed.

You can, at any time, terminate your ALL – Accor Live Limitless – account:

In order to do so, we invite you to click on the “Contact us” button at the bottom right of this article, to log into your ALL account if not already done, and to fill in the webform created for this purpose.

The termination of your ALL account is final and irreversible. Membership termination leads to the deletion of all points earned up to the day of termination as well as to the loss of all the advantages associated with your account and your loyalty status.