Hoewel klantenservicemedewerkers doorgaans op een breed scala aan vragen moeten reageren, hoeven ze het wiel gelukkig niet opnieuw uit te vinden voor veelvoorkomende vragen, ondersteuningsverzoeken of problemen. In plaats daarvan kunnen ze kant-en-klare sjablonen gebruiken om de reactietijden te verkorten en een consistente klantenservice-ervaring te bieden. In feite zijn standaardantwoorden, vooraf gedefinieerde antwoorden en sjablonen enkele van de meest essentiële kenmerken van alle ticketsoftware. Ze geven vertegenwoordigers meer tijd en minder stress, helpen hun workflow te stroomlijnen en de klantenondersteuning te versnellen. In een notendop, standaardberichten en sjablonen kunnen:
Met een set kant-en-klare berichten kunt u een gepersonaliseerde aanpak bereiken en tegelijkertijd de last verminderen om elk antwoord helemaal opnieuw te maken. Het maken van een bibliotheek met efficiënte standaardantwoorden en sjablonen kost echter tijd en moeite. Hier zijn enkele basissjablonen voor ondersteuningstickets op basis van 12 veelvoorkomende scenario’s. Gebruik ze als uitgangspunt en stem ze af op uw klantenbestand.
Thank you for reaching out. This is just a quick note to inform you that we received your message and have already started working on resolving your issue [Ticket ID: (Number) dated (Date)].
If you have any further questions or concerns, please let us know. We are available round-the-clock and always happy to help. Thanks for being a loyal [COMPANY] customer.
Take care,
[YOUR SIGNATURE]
I wanted to update you before the weekend about the status of your [Issue, Ticket ID]. It is currently in progress and is being worked on by our tech support team. We’re prioritizing your request, and I will make sure this issue is resolved as soon as possible.
As a rough estimate, it should be fixed on [ETA]. We’ll keep you updated.
Thanks for your patience!
[YOUR SIGNATURE]
It’s been a while since our last update, but we wanted to reassure you we haven’t forgotten about your issue. It’s been a bit more challenging than the average case but our team of tech gurus is committed to resolving it as soon as possible.
Meanwhile, we will keep you posted on any further updates. Thank you for your patience while we work through this.
Regards,
[YOUR SIGNATURE]
Thank you for submitting your ticket [Ticket ID] on [Date]. Could you please give us a little more context? When did this issue begin? Has it been occurring consistently, or does it happen on and off? Have you tried any solutions on your own?
These questions will help us find a more personalized solution to your problem.
Looking forward to hearing from you,
[YOUR SIGNATURE]
[AGENT NAME] from [COMPANY] here. Hope you’re doing well!
You’ve reported a problem with [Issue] on [Date]. As promised, I’m circling back to tell you that it has been successfully resolved.
The problem turned out to be more complex than we thought, so it took a little bit longer to get it fixed. But everything should be fine now. Could you confirm that everything is working?
If you have any more questions or come across any other issues, let me know, I’ll be happy to help.
Have a great day,
[YOUR SIGNATURE]
Your [Issue, Ticket ID] has been resolved. Thanks for your patience and time, and we hope our customer support was satisfactory.
If there is anything else we can do for you, please don’t hesitate to reply to this email or call us at (number).
Best,
[YOUR SIGNATURE]
I’m reaching out about your case with us regarding [Case topic]. It’s been [Number] days since we’ve heard from you, so I wanted to let you know that we are going to close this ticket.
You can always reopen it or raise a new ticket if you need any further assistance. Thanks for working with us!
Regards,
[YOUR SIGNATURE]
We’re reaching out with an unfortunate update on your request [Ticket ID] dated [Date]. We admit that there was an error on our part, and we’re really sorry about it. The fact that we (explanation of what was done wrong).
We understand that this is an inconvenience, but we’re currently doing our best to sort this out. We are once again extremely sorry for this incident. I will personally inform you of any further updates.
Thank you for your patience and understanding,
[YOUR SIGNATURE]
Thank you for reaching out. Unfortunately, we are experiencing technical issues at the moment. Our tech support team is already on it and the service should be up and running in [ETA].
We’ll let you know as soon as we’re back. Our sincere apologies for the inconvenience this may have caused you. Thanks for being patient while we sort this out.
Regards,
[YOUR SIGNATURE]
Thank you for reporting [bug]. There seems to be a glitch in the application. We’ve logged this in our bug tracker, please expect a new version with the fix shortly. Our sincere apologies for any inconvenience this may have caused you.
We appreciate your patience,
[YOUR SIGNATURE]
You have recently contacted us regarding [Issue], which was [Resolved/Closed]. We’re reaching out to make sure that there have been no related issues since. In case you have any updates, please let us know. We’ll be happy to assist you further.
Thanks,
[YOUR SIGNATURE]
Good, I’m satisfied
Bad, I’m unsatisfied
Your feedback is appreciated and will help us improve!
Sincerely,
[YOUR SIGNATURE]
Bij het selecteren van een ticketsysteem voor uw bedrijf moet u rekening houden met de volgende functies: Geautomatiseerde ticketdistributie, Prestatierapporten , SLA’s, Klantenportaal, Gamificatie en Integraties.
Met ticketsjablonen kunt u tickets sneller beantwoorden. Bovendien helpen ze uw vertegenwoordigers professioneel te blijven.
Een helpdeskticket is een registratie van een hulpvraag. Het verzoek kan de vorm hebben van een vraag, een probleemomschrijving of een verzoek om informatie.
LiveAgent is the most reviewed and #1 rated ticketing software for small to medium-sized businesses. Try it today with our free 14-day trial. No credit card required.
Wij waarderen uw recente aanmelding voor LiveAgent.
Er wordt een bericht naar uw emailadres gestuurd met inloggegevens onmiddellijk nadat uw account is geïnstalleerd.
Als u wacht totdat de installatie voltooid is, kunt u vanaf hier rechtstreeks toegang krijgen tot uw account.
Nadat het proces voltooid is, sturen we de inloggegevens naar uw mailbox.
Onze website maakt gebruik van cookies. Door verder te gaan, gaan we ervan uit dat we uw toestemming hebben om cookies te plaatsen zoals beschreven in onze privacy- en cookiebeleid.