Vertegenwoordiger

Wat is een vertegenwoordiger?

Vertegenwoordigers zijn onlosmakelijk verbonden met elk bedrijf. Vertegenwoordigers of klantenvertegenwoordigers zijn mensen die voor klanten zorgen en een ondersteunende dienst verlenen. Ze beantwoorden oproepen, chats of berichten om vragen van klanten over de producten of diensten van het bedrijf op te lossen.

Respect voor klanten is belangrijk. Klantenvertegenwoordigers moeten een perfecte combinatie hebben van vaardigheden, persoonlijke eigenschappen en passie voor het product en de job.

Vertegenwoordigers met een beheerdersrol kunnen ook andere gebruikers beheren of een rapport bekijken. Met de rol van eigenaar hebben ze een benadering van facturen en zakelijke informatie.

Meer informatie over Agenten in LiveAgent.

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