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There are two ways to reset your password in Sell:

If your Sell account was created after January 7, 2020, or has been migrated to Zendesk, you can reset your password from the Zendesk login page or from Settings > Manage > Profile in Sell.

If your Sell account was created before January 7, 2020 and has not been migrated to Zendesk, you can reset your password in the “Sell password reset” form.
To reset your password, go to the “Password reset” form and enter your Sell login email address. You will receive an email with a link to create a new password. Follow the instructions in the email to reset your password.

There are certain password restrictions that apply. The password must contain at least 6 characters and cannot contain sequences or repeated characters, equal adjacent key placements, or be common phrases.

No, Zendesk does not offer refunds or credits for subscription charges or the time you do not use your account. This policy is outlined in Section 3: Term, Cancellation, and Termination of our Master Subscription Agreement.

For more information on canceling your account, see this page: Master Subscription Agreement.

Only the account owner has access to manage the subscription settings. For detailed instructions on how to update your plan subscriptions, see the section: Changing plan subscriptions.

Note: A plan downgrade can only be executed upon renewal. If you are currently in the middle of a billing cycle, you may schedule a decrease in your agent count or downgrade your plan type to take effect on your next renewal date. The system does not render these changes before the renewal date.