Chat tools are tools that allow you to chat with the client, send text messages, images, videos and hyperlinks. More advanced chat tools allow screen sharing, voice and video calls.

Does LiveAgent provide a chat tool?

LiveAgent provides one of the best chat tools. This is one of the most important elements in customer service. This allows the customer service team to communicate easily and directly with customers. In addition to sending text messages, it provides many additional elements, such as the ability to send image and video, or screen sharing, which can be helpful when you need to visualize something to help a customer.

What are best practices of using a chat tool?

Thanks to the chat tool, you can quickly communicate with the client. That is why it is so important for the chat to run smoothly. Thanks to this, we have a better chance that the customer will choose a product or service of our brand. It is good to use the features offered by the chat when the problem is more complex. Thanks to the possibility of sending an image, video or sharing the screen, it can directly show the customer what to do. It is also important that the client has very easy access to the chat so that he can contact the support team from any subpage. One should also remember about personalizing responses and the importance of building a relationship with the client - and a great tool for building relationships is live chat, which works in real time.

Chat Tool

A chat tool is a browser-based application for real-time communication, sharing text, images, and videos. LiveAgent offers advanced features to enhance customer service, increase productivity, and reduce costs. Try LiveAgent with a free trial.

What is a Chat Tool?

Chat tools are often browser-based and enable users to start chatting with other users in real time. It also enables users to transmit text messages, images, videos, and hyperlinks. Advanced website chat tools enable users to share screens and even voice and video calls.

How Can You Use a Chat Tool?

Tons of companies utilize live chat apps on their websites to make themselves more accessible to customers. By adding a chat widget to your website, your company will be able to receive feedback and questions from website visitors and customers. This creates a direct communication channel that improves customer engagement and satisfaction.

Why Should You Use a Live Chat Tool?

Utilizing a chat tool is the most cost-effective way of converting a website visitor into a paying customer. By answering your potential customer’s questions in a timely manner, you’re significantly decreasing the chance of them switching over to the competition. In addition to that, it’s an easy and efficient way of contacting people around the world. Your customers can be in a completely different part of the world, and contact you with ease.

What Other Functions Do Website Chat Tools Have?

Aside from the transmission of text messages, images, videos, and links, the tool provides users with a multitude of functions. Advanced live chat tools found in customer service software allow users to utilize pre-chat forms, offline forms, pro-active chat invitations, and even track website visitors. Utilizing these advanced features enables agents to collect additional information from website visitors, which helps agents answer their customer queries more efficiently.

LiveAgent’s Live Chat Features:

Current URL of live chat visitor - Track which page the visitor is on
Chat window docking - Position the chat widget anywhere on the page
Max queue length - Control how many chats can be queued
Proactive chat invitations - Automatically invite visitors to chat
Chat embedded tracking - Track live chat conversions in Google Analytics
Real-time typing view - See what agents are typing in real-time
Chat distribution - Automatically route chats to available agents
Internal chat - Communicate with team members
Chat history - Access previous conversations
Online visitors - See who’s currently on your website
Chat overview - Get a dashboard view of all chats

How Can You Make a Chat Tool?

To add a chat tool to your website, you’ll have to use live chat software. LiveAgent includes live chat functionality. Simply create an account and go through the get started guide. After getting familiar with the software, simply customize your own chat button.

For an in-depth guide, read the support article on creating and managing chat buttons to boost customer experience and engagement on your website with ease.

What is Live Chat Software?

Live chat software, such as LiveAgent, is often a part of a bigger help desk solution utilized by customer service teams. A live chat software enables you to chat with customers in real-time, and converts your live chat conversations into tickets, that are stored inside a universal inbox.

LiveAgent - All tickets - Universal inbox

Other Essential Features of LiveAgent:

Ticketing - Convert chats into tickets for tracking and management
Rules & SLAs - Set up automated workflows and service level agreements
CRM - Manage customer relationships and data
Canned messages & Predefined answers - Speed up responses with templates
Knowledge Base - Provide self-service support options
IVR - Automated call routing and menu systems

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Veelgestelde vragen

: Chat tools are tools that allow you to chat with the client, send text messages, images, videos and hyperlinks. More advanced chat tools allow screen sharing, voice and video calls.
: LiveAgent provides one of the best chat tools. This is one of the most important elements in customer service. This allows the customer service team to communicate easily and directly with customers. In addition to sending text messages, it provides many additional elements, such as the ability to send image and video, or screen sharing, which can be helpful when you need to visualize something to help a customer.
: Thanks to the chat tool, you can quickly communicate with the client. That is why it is so important for the chat to run smoothly. Thanks to this, we have a better chance that the customer will choose a product or service of our brand. It is good to use the features offered by the chat when the problem is more complex. Thanks to the possibility of sending an image, video or sharing the screen, it can directly show the customer what to do. It is also important that the client has very easy access to the chat so that he can contact the support team from any subpage. One should also remember about personalizing responses and the importance of building a relationship with the client - and a great tool for building relationships is live chat, which works in real time.

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