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Português Bent u de ondersteuningssoftware voor sociale media beu?
- ✓ Geen installatiekosten
- ✓ 24/7 klantenservice
- ✓ Geen kredietkaart nodig
- ✓ Elk moment opzegbaar
Gebruikt door
Wordt u gek van uw sociale media?
Neem de controle over uw sociale kanalen met ons alternatief voor de helpdesk voor sociale media. Onze geïntegreerde oplossing zorgt ervoor dat u elke boodschap, opmerking of vermelding van uw merk vastlegt, wat resulteert in een positieve merkperceptie, hogere klantentevredenheid en meer verkopen.
| Features | Liveagent
Try the best social media help desk alternative for free! No credit card required.
|
Zendesk
Compare Zendesk with LiveAgent.
|
Zoho Desk
Compare Zoho Desk with LiveAgent.
|
Groove
Compare Groove with LiveAgent.
|
Help Scout
Compare Kayako with LiveAgent.
|
|---|---|---|---|---|---|
| Overall rating
Overall software ratings from verified users on Capterra.
|
4.7
LiveAgent received an overall rating of 4.7 out of 5 by verified users on Capterra.
|
4.3
Zendesk received an overall rating of 4.3 out of 5 by verified users on Capterra.
|
4.5
Zoho Desk received an overall rating of 4.5 out of 5 by verified users on Capterra.
|
4.5
Groove received an overall rating of 4.5 out of 5 by verified users on Capterra.
|
4.7
Help Scout received an overall rating of 4.7 out of 5 by verified users on Capterra.
|
| Ease of use
Ease of use ratings from verified users on Capterra.
|
4.6
LiveAgent is rated 4.6 out of 5 for ease of use by verified users on Capterra.
|
4.3
Zendesk is rated 4.3 out of 5 for ease of use by verified users on Capterra.
|
4.4
Zoho Desk is rated 4.4 out of 5 for ease of use by verified users on Capterra.
|
4.5
Groove is rated 4.5 out of 5 for ease of use by verified users on Capterra.
|
4.7
Help Scout is rated 4.7 out of 5 for ease of use by verified users on Capterra.
|
| Customer support
Customer support ratings from verified users on Capterra.
|
4.7
LiveAgent is rated 4.7 out of 5 for customer support by verified users on Capterra.
|
4.2
Zendesk is rated 4.2 out of 5 for customer support by verified users on Capterra.
|
4.3
Zoho Desk is rated 4.3 out of 5 for customer support by verified users on Capterra.
|
4.6
Groove is rated 4.6 out of 5 for customer support by verified users on Capterra.
|
4.8
Help Scout is rated 4.8 out of 5 for customer support by verified users on Capterra.
|
| Value for money
Price to value ratings from verified users on Capterra.
|
4.7
LiveAgent is rated 4.7 out of 5 for product value vs price by verified users on Capterra.
|
4.1
Zendesk is rated 4.1 out of 5 for product value vs price by verified users on Capterra.
|
4.5
Zoho Desk is rated 4.5 out of 5 for product value vs price by verified users on Capterra.
|
4.0
Groove is rated 4.0 out of 5 for product value vs price by verified users on Capterra.
|
4.6
Help Scout is rated 4.6 out of 5 for product value vs price by verified users on Capterra.
|
| Price
Software price in USD per agent per month.
|
$15-$39/month/agent
The price range of available plans. All plans are billed in USD monthly. The price shown corresponds to the price for a single agent per month.
|
$59-$199/month/agent
The price range of available plans. All plans are billed in USD monthly. The price shown corresponds to the price for a single agent per month.
|
$18-$45/month/agent
The price range of available plans. All plans are billed in USD monthly. The price shown corresponds to the price for a single agent per month.
|
$25-$40/month/agent
The price range of available plans. All plans are billed in USD monthly. The price shown corresponds to the price for a single agent per month.
|
$25-$40/month/agent
The price range of available plans. All plans are billed in USD monthly. The price shown corresponds to the price for a single agent per month.
|
| Instagram
An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
|
LiveAgent offers an Instagram integration.
|
Zendesk does not offer an Instagram integration.
|
Zoho Desk does not offer an Instagram integration.
|
Groove does not offer an Instagram integration.
|
Help Scout does not offer an Instagram integration.
|
| Facebook
A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
|
LiveAgent offers a Facebook integration.
|
Zendesk offers a Facebook integration.
|
Zoho Desk offers a Facebook integration.
|
Groove offers a Facebook integration.
|
Help Scout offers a Facebook integration.
|
| Messenger
A Facebook Messenger integration that fetches all direct messages and transforms them into tickets. The integration also enables users to answer direct messages from the social media help desk software.
|
LiveAgent offers a Facebook Messenger integration.
|
Zendesk offers a Facebook Messenger integration.
|
Zoho Desk does not offer a Facebook Messenger integration.
|
Groove offers a Facebook Messenger integration.
|
Unknown
|
| Twitter
A Twitter integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
|
LiveAgent offers a Twitter integration.
|
Zendesk offers a Twitter integration.
|
Zoho Desk offers a Twitter integration.
|
Groove offers a Twitter integration.
|
Help Scout does not offer a Twitter integration.
|
| Whatsapp
A Whatsapp integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
|
Coming soon
LiveAgent currently does not offer a WhatsApp integration, however, it is in the works. Stay tuned!
|
Zendesk offers a Whatsapp integration.
|
Zoho Desk does not offer a Whatsapp integration.
|
Groove does not offer a Whatsapp integration.
|
Help Scout does not offer a Whatsapp integration.
|
| Viber
A Viber integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
|
LiveAgent offers a Viber integration.
|
Zendesk does not offer a Viber integration.
|
Zoho Desk does not offer a Viber integration.
|
Groove does not offer a Viber integration.
|
Help Scout does not offer a Viber integration.
|
| Interaction tracking
Track your website visitor's behavior. See how long they're browsing your site, or which site they're on.
|
LiveAgent offers interaction tracking.
|
Zendesk offers interaction tracking.
|
Zoho Desk offers interaction tracking.
|
Groove offers interaction tracking.
|
Help Scout offers interaction tracking.
|
| Multi-Channel Communication
Connects with multiple lines of communication (such as email, live chat, a call center, or social media) to streamline all messages, and allow agents to respond to them from the social media help desk software.
|
LiveAgent supports multi-channel communication.
|
Zendesk supports multi-channel communication.
|
Zoho Desk supports multi-channel communication.
|
Groove supports multi-channel communication.
|
Help Scout supports multi-channel communication.
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| Automated Routing
Automated ticket routing to specific departments and agents based on pre-defined conditions.
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LiveAgent offers automated ticket routing.
|
Zendesk offers automated ticket routing.
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Limited
Zoho Desk offers limited (up to 5, 15, or 30) automation routing rules depending on the pricing plan.
|
Groove doesn't offer automated routing.
|
Help Scout offers automated ticket routing.
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| Performance Metrics
Enables users to generate performance reports by channel, department, or agent.
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LiveAgent offers performance metrics.
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Zendesk offers performance metrics.
|
Zoho Desk offers performance metrics.
|
Groove offers performance metrics.
|
Help Scout offers performance metrics.
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| Group Management
Enables agents to create contact groups for marketing and sales segmentation.
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LiveAgent offers group management.
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Zendesk offers group management.
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Zoho Desk doesn't offer group management.
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Groove doesn't offer group management.
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Help Scout doesn't offer group management.
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| Social Media Tagging
Enables agents to tag customers when answering their social media queries through the social media help desk software.
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LiveAgent offers social media tagging.
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Zendesk offers social media tagging.
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Zoho Desk doesn't offer social media tagging.
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Groove offers social media tagging.
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Help Scout doesn't offer social media tagging.
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| Brand Tracking
Enables users to track specific keywords on Twitter by streamlining every Tweet that contains the keyword into the software in the form of a ticket.
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LiveAgent offers brand tracking.
|
Zendesk doesn't offer brand tracking.
|
Zoho Desk doesn't offer brand tracking.
|
Groove doesn't offer brand tracking.
|
Help Scout doesn't offer brand tracking.
|
| Collaboration
Enables agents to work together to achieve ticket resolution.
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LiveAgent supports collaboration.
|
Zendesk supports collaboration.
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Limited
Collaboration features of Zoho Desk are limited to professional and enterprise plans.
|
Groove supports collaboration.
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Help Scout supports collaboration.
|
| Multi-Account Management
Enables users to connect multiple social media accounts (for example, two Facebook accounts, or three Twitter accounts) with the social media help desk software.
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LiveAgent supports multi-account management.
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Zendesk does not support multi-account management.
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Limited
A limited number of email accounts, feedback widgets, web forms, and social media accounts can be connected with Zoho Desk.
|
Groove supports multi-account management.
|
Help Scout does not support multi-account management.
|
| Reporting/Analytics
An analytics dashboard that enables you to generate performance reports.
|
LiveAgent offers reporting/analytics.
|
Zendesk offers reporting/analytics.
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Limited
In Zoho Desk, access to reporting/analytics dashboards is limited in all plans except for Enterprise.
|
Groove offers reporting/analytics.
|
Help Scout offers reporting/analytics.
|
Vergelijk LiveAgent
met andere platforms
Vertrouwd door meer dan 30.000 bedrijven en 150 miljoen eindgebruikers
Verbeter de reputatie van uw sociale media
Wees het merk waar iedereen het over heeft! Verbeter uw mond-tot-mondreclame en verhoog uw verkoop door uitstekende klantenservice te bieden op sociale media.
Begin vandaag nog met het tonen van uw sterke online aanwezigheid met ons helpdeskalternatief voor sociale media!
Reageer op elke opmerking, bericht en vermelding
Helpdeskalternatieven voor sociale media zijn uw geheime wapen voor organisatie en duidelijkheid over verschillende sociale netwerken. Stroomlijn elk bericht, elke opmerking en elke vermelding in één uniform dashboard om ervoor te zorgen dat u op elk bericht reageert. Probleemloze service wacht op u!
Onze sociale integraties omvatten
Verhoog de verkoop met Viber-berichten
Communiceer met klanten via Viber en verhoog de verkoop! Beantwoord met gemak berichten over uitverkoop, promoties of speciale aanbiedingen.
Houd uw concurrenten in de gaten
Geniet van onze tools voor sociaal luisteren waarmee u unieke zoekwoorden kunt volgen. Benieuwd naar wat er wordt gezegd over uw concurrenten? Volg ze eenvoudig op Twitter dankzij ons helpdeskalternatief voor sociale media.
Blus branden voordat het te laat is
Wordt u meegesleurd door een ontevreden klant? Handel snel voordat het te laat is en u geannuleerd wordt! Houd elke vermelding van uw bedrijf of merk op Twitter in de gaten (zelfs als u niet expliciet bent getagd) en neem deel aan het gesprek. Zet fouten vanaf vandaag recht!
Geniet van eersteklas beveiliging
Het delen van inloggegevens behoort tot het verleden! Geef uw ondersteuningsmedewerkers een gedeelde vertegenwoordigersdesktop waarmee ze kunnen samenwerken en vragen op sociale media kunnen beantwoorden zonder in te loggen op elk platform.
Maak een einde aan chaos en verbeter de productiviteit
Verbeter de productiviteit van uw team met meer dan 35% met helpdeskalternatieven voor sociale media. Elimineer afleidingen die Instagram-, Twitter- en Facebook-feeds opleveren door alle berichten en meldingen te beantwoorden vanaf het bureaublad van uw vertegenwoordiger. Zeg vaarwel tegen de memes en eindeloos scrollen!
Leer van contextrijke ticket threads
Ziet u het grotere geheel niet? Helpdeskalternatieven voor sociale media zorgen ervoor dat u altijd op de hoogte bent! Volg het probleemoplossingstraject van elke klant via live chat, sociale media, email of telefoon in één ticketreeks. Het is zo makkelijk!
Geef snelle en persoonlijke reacties
Geniet van geavanceerde functies die worden aangeboden door helpdeskalternatieven voor sociale media, zoals een geïntegreerde klantenrelatiebeheer of standaardberichten. Bespaar tot 15 uur per week door alle klanteninformatie bij de hand te hebben en vooraf gedefinieerde antwoorden bij de hand te hebben.
Bied onderweg uitstekende service
Moderne tijden vragen om moderne oplossingen. Beantwoord onderweg vragen op sociale media met onze mobiele app die beschikbaar is in de Google Play en App Store.
Ontlast de saaie taken
Helpdeskalternatieven voor sociale media bieden uitgebreide automatiseringsmogelijkheden. Automatiseer alledaagse, repetitieve taken zoals opvolgen, taken of tags toewijzen en meer. De mogelijkheden zijn eindeloos.
Leer, verbeter, overwin
Verbeter uw service (evenals de klantenervaringen die u biedt) met onze robuuste analyse- en rapportagefuncties. Leer van realtime gegevensinzichten en pas uw servicestrategie hierop aan.
Is er iets mis?
We laten u niet in de steek! We staan 24/7 voor u klaar en bieden ondersteuning in meerdere talen. Neem op elk moment contact met ons op via live chat, email of telefonisch.
Waarom is LiveAgent het beste alternatief voor de helpdesk voor sociale media?
Bespaar meer met LiveAgent
Ontdek hoeveel u kunt besparen op helpdeskfuncties voor sociale media met onze handige prijsvergelijking voor LiveAgent en zijn concurrenten.
Onze klanten zeggen het het beste
Bied uitstekende klanten service.
Eenvoudige alles-in-één helpdesksoftware. 30 dagen gratis proefperiode, geen creditcard nodig. Verbeter klantenservice met LiveAgent!"
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